Quality at Sika Corporation

With the exception of Health and Safety and protection of the Environment, Quality is Job One for Sika Corporation.   The three legs of Sika's Qualilty effort are:

Employee Involvement
All employees are engaged in the quality process through training and delegation of responsibility.  Each employee is given the responsibility and authority to seek out and implement quality improvements.

Quality Management Systems
To establish a uniform and effective Quality Management System, ISO 9000ff was implemented and certified at all Sika manufacturing and design locations in 1993  For our Automotive Customers and Products, the Quality Management System QS 9000 is implemented for the Grandview MO, Lyndhurst NJ, Marion OH, and Madison Heights MI facilities.

Production facilities, engineering, sales, and administration serving the Automotive industry, have implemented QS 9000.

Measure Quality through the eyes of our Customers.
This is done by two principle means:
An on-line, electronic system through which Customer complaints can be quickly routed to the appropriate resource for corrective action, and
Annual Customer attitude surveys (conducted since 1993) measuring attitudes regarding Sika's Sales Support, Technical and Customer Service, Product Performance, and Complaint Handling
Results of these measures are examined and acted on to improve the quality of our Customer Satisfaction.

Focus on the Customer, trained and motivated Employees and defined policy and procedures drive the Sika quality effort.